Shipping & Returns & Cleaning


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We only ship to the USA and Canada at this time.  If you wish to ship to other countries, please look at our dealer list to find a dealer nearest you.  Our three USA dealers will also ship anywhere outside the US.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Cleaning Ballistic Nylon

 

 

Ballistic nylon is treated to repel water, dirt and stains, which makes cleaning easy. Clean with mild soap and water using a nylon-bristled brush. Do not saturate the fabric. For best results, clean the entire panel, not just the soiled area. Stubborn stains may be treated with Simple Green®, Fantastik®, Woolite® or 409®. Foaming upholstery cleaners made for wool-nylon blend fabrics also works well. After your fabric has been cleaned, spray it with Scotchgard® to restore its water, dirt and stain resistance properties. These cleaners should not be used on leather trim.*

 

*Note: When using any commercial cleaning product, follow the manufacturer's directions carefully.